Refund policy

We want you to feel confident in every product you purchase from Maison de Cheveux. This policy applies to retail products purchased directly from Maison de Cheveux in the salon or through our website. It does not apply to salon services, appointments, cancellations, or no-shows, which are covered by our separate appointment policies.

Eligible returns

Unopened and unused retail products may be returned within 30 calendar days of the in-salon purchase date or, for an online pickup order, the date the order was picked up. Products must be in their original packaging, with any protective seals intact, and in original resalable condition.

Proof of purchase is required. This may be a receipt, online order confirmation, or other reasonable evidence that the item was purchased from Maison de Cheveux.

Eligible returns are refunded to the original payment method. Exchanges are subject to product availability.

Products that cannot be returned

• Opened or used haircare, beauty, or other personal-care products, unless the product was damaged, defective, or supplied incorrectly
• Gift cards, except where a refund or cash redemption is required by law
• Items clearly marked Final Sale, Clearance, or As Is before purchase
• Items for which no reasonable proof of purchase can be provided

A product purchased at a promotional or sale price remains eligible under the standard return policy unless it was clearly marked Final Sale, Clearance, or As Is before purchase.

Damaged, defective, or incorrect products

Please inspect your order when you receive or pick it up. If an item is damaged, defective, or not the item you ordered, contact us as soon as possible—preferably within 7 days—so we can review the issue and make it right with an appropriate replacement, exchange, or refund. The product does not need to be unopened in these circumstances. No restocking fee applies when the issue is caused by Maison de Cheveux or when we cannot fulfill an order.

Salon pickup orders

Please wait until you receive a Ready for Pickup notification before coming to the salon. We hold prepaid pickup orders for 30 calendar days from the date of that notification.

If you need more time, call us at (856) 575-0705 before the 30-day deadline so we can arrange and document an extended hold.

To cancel before pickup, contact us before the 30-day deadline. A cancellation requested before that deadline will be refunded in full to the original payment method.

If an order is not picked up within 30 days and no extended-hold arrangement has been made, Maison de Cheveux may cancel the order. The refund will be returned to the original payment method, less an unclaimed-order restocking fee equal to 5% of the merchandise subtotal before tax. Applicable taxes will be refunded as required by law.

This 5% fee applies only when a pickup order is canceled after the 30-day hold period because it was not claimed. It does not apply to an eligible product return, a cancellation requested before the 30-day deadline, or any order Maison de Cheveux is unable to fulfill. If an inventory discrepancy or another salon-side issue prevents fulfillment, we will contact you with a full refund or available replacement options; no restocking fee will be charged.

How to request a return

Before returning an item, please contact us at hello@mdcsalon.com or (856) 575-0705. Approved in-person returns may be brought, with proof of purchase, to:

Maison de Cheveux
220 Old Deerfield Pike
Bridgeton, NJ 08302

Please do not mail a return to the salon unless we have first provided return instructions.

Refund timing

Once an eligible return has been received and inspected, we will notify you whether it has been approved. Approved refunds are processed promptly to the original payment method. Your bank or card issuer may require additional time to post the credit to your account.

Questions

For help with a product, return, pickup order, or refund, contact us at hello@mdcsalon.com or (856) 575-0705.

Nothing in this policy limits any consumer right that cannot be waived under applicable law. The policy in effect when an order is placed applies to that purchase.